Designing trust into a payments app

Introduction

MobilePay is the app Danes reach for to move money - and, as Vipps, the same service across Norway, Sweden and Finland after the Nordic merger. I joined the design team as a UX intern with one ambition: take real work from idea toward production on a product millions of people trust with their money. I ran insight sessions and user tests, shipped prototypes in Figma, and worked across disciplines and borders with the wider design team.

Process

Three projects

I had the freedom to shape my own scope - which spanned a flagship feature, a cross-city research workshop, and a set of high-stakes refinements.

1. Project 01

   Wishlists & the “Me” page

   Designed a home-screen entry that lets users create a wish in as few taps as possible, and reframed the cluttered Profile into a personalised “Me” hub of user-controlled widgets - absorbing new features without removing anything. Shipped toward the November 2024 Wishlists launch, timed before Christmas to maximise onboarding.

2. Project 02

   Tap & Go evaluation workshop

   Co-facilitated expert-evaluation workshops (Nielsen & Molich) in Aarhus and Copenhagen with UX Unite, evaluating the in-development Tap & Go NFC wallet - MobilePay's answer to Apple Pay, unlocked when the EU forced Apple to open its NFC chip. Groups scored key screens in FigJam across Usability, Discoverability, Value and Aesthetics, against a clickable Figma prototype.

3. Project 03

   High-stakes refinements

   Redesigned recipient search in the Send flow after a business was mistakenly sent 18,000 kr in a single weekend - users couldn't tell a company from a person. Using Gestalt principles, I clarified what each result represents. I also made cross-border Groups surface currency-conversion fees clearly, before a transfer is sent.

Grounded in

Methods

• Heuristic / expert evaluationNielsen & Molich, run as a facilitated group workshop.
• Gestalt principlesClarified high-risk search and fee moments.
• Information architectureRe-housed features without removing any.
• PersonalisationA configurable “Me” hub the user controls.
• Figma & FigJamPrototypes for both user tests and stakeholder buy-in.

From the internship

A reel from my time at Vipps MobilePay - I'm featured in it.

Reflection

My biggest takeaway was designing under real business constraints.

• 01The hardest brief - add features to the navigation without removing any - pushed me deep into information architecture and creative prioritisation.
• 02With dev resources tight, much of my work lives on as ready-to-build proposals - a realistic look at how product teams actually sequence work.
• 03Working across Danish and Norwegian teams showed me how much the written word carries in a financial UI, especially around fees and trust.